The CMS Watch analyst team offers 12 predictions that could shape content technologies in 2009.

Gov. Blunt’s office has provided more information and records than any other elected official in the history of Missouri.

Despite today’s economic difficulties, there is reason to be cautiously optimistic about the knowledge management industry.

The pressure of citizen service requirements, litigation, the Federal Rules for Civil Procedure, the media, audits and activist organizations and individuals are forcing agencies to take a closer look at how they help citizens find the information they need.

Technical glitches, lawsuits and lagging computer forensic work are slowing the delivery of electronic mail messages and documents from the outgoing Bush administration to the National Archives.

An economic downturn is not the time to stop your information management projects. Let your competitors fall by the wayside, keep investing in the efficient use of your information.

Where is your electronically stored data? Map it.

Along with smothered and covered hash browns, everything you can learn everything you need to know about taxonomy at Waffle House.

Reflections by one records manager of the top 10 things she learned in 2008. Number one, and applicable to any situation, remember that just because you’re right doesn’t mean you’re going to win.

A perspective on technology in enterprise content management deployments.

Social networking has given birth to a new model inside organizations—social business networking. But for records managers, properly managing these new ways of communication and the resulting data are of critical importance.

While using multiple terms to describe one thing is common, doing so can lead to product confusion and even compliance issues in the business world. Why you should be worried about terminology management.

What enterprise content management (ECM) functionality is available to your users? How do you decide who gets what functionality? And are you delivering ECM functionality as efficiently and cost-effectively as you could be?

Unmanaged information becomes more unmanageable each day

Where’s the value in records management? A walk through three reasons why RIM could be valuable.

Nancy Richards is bringing enterprise content management to Swedish Medical Center. How this "team of one" is making management of content better, faster, and greener.

When required by budget cuts to halt or shelve a project, don’t just stop. Consider the following actions when economic circumstances derail your current project

You understand the need to control your information. Moving from understanding to action requires you to develop a strategic plan for your records and information management program.

Backup tapes do have a role in disaster recovery. When it comes to ediscovery, you need to look at other alternatives.

A successful records and information management (RIM) program, like a successful Olympic athlete, requires a team of people working toward a common goal. Records managers cannot expect to create a policy in a vacuum.

Five Tests to Determine Whether On-Demand Document Management is Right for Your Organization

Everyone wants best practices. Who wouldn’t? After all, we all want to run our business the best way, and we all want to conform to the best way of doing things

It flows from managing your business records well.

Having information in your customer's native language is critical for doing business internationally -- people won't buy what they can't read.

IM increases productivity, saves time and enables real-time cooperation. And it's dangerous. Real-time collaborative tools carry their own set of complications.

When describing their products or unique selling proposition, many companies invert the old adage that a picture is worth a thousand words.

A Web Exclusive Interview with AIIM Certified Records Manager and ERM/ECM Instructor Carl Weise

What does that acronym stand for?